Terms of Use

You should carefully read the Terms of Use before using our website. By using our site you agree to be bound by the Terms of Use. This is a legally binding agreement. If you do not agree with the Terms of Use you should not use our Site.

  • 1. We agree to provide you access to our site in accordance with the Terms of Use
  • 2. You agree to use our site in a manner consistent with any and all applicable laws, rules and regulations.
  • 3. You accept that our site is provided on an "as is, as available" basis. The material in our site is provided without any express or implied warranties. This website and these Terms of Use are subject to change by Theodore Alexander without notice.
  • 4. Your access to and use of our site or of your account on our site may be terminated at any time for any reason or for no reason by you or by us by the sending of notice to the other party.
  • 5. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you accept full responsibility for activity undertaken in your account. Your account, sales through our site and all commercial transactions shall be governed by these Terms of Use and by the Account Terms and Conditions.
  • 6. We may collect, process and transmit data obtained from and about you in the course of your accessing out site. By agreeing to these terms you agree to such data being so used and further agree that in may be transmitted to others in accordance with applicable data protection legislation. Information on what (if any) data is held about you can be obtained by contacting us (see contact information below).
  • 7. You have a limited license to access and download one copy of the material on our site on one computer for your personal, non-commercial use only but you may not in so doing remove or amend any trademark, copyright or other proprietary notice. This license does not include any resale of the site contents, any collection or use of any product listings, descriptions or prices, any downloading or copying of account information for the benefit of another merchant, or the use of automated data gathering tools.
  • 8. Theodore Alexander and its affiliates own all the material on our site. You may not modify, copy, distribute, republish or upload any of the material on our site without our prior consent in writing. No intellectual property or other rights shall be transferred to you.
  • 9. Copyright Notice © 2010-2011 Theodore Alexander. All rights reserved.
  • 10. To the fullest extent permitted by applicable laws, we on behalf of our employees, agents, suppliers, and contractors exclude liability for any losses and expenses of whatever nature and howsoever arising, including without limitation any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this our site or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary.
  • 11. Trademark notice - the following brands are registered trademarks for Theodore Alexander:
    • • Theodore Alexander
    • • Rep.li.ca
    • • Vanucci
    • • Chateau du Vallois
    • • Madrid
    • • Atelier de la Madeleine
    • • Stagworks
    • • Althorp Living History® is used by Theodore Alexander under exclusive license from Charles, Earl Spencer
    • • Keno Bros.™ is used by Theodore Alexander under license from Doublevision Enterprises LLC
    • • Pavlovsk™ is used by Theodore Alexander under license from the State Pavlovsk Palace
    • • The Hermitage™ is used by Theodore Alexander under license from The State Hermitage Museum
    the use or misuse of those marks and product pictures is expressly prohibited.
  • 12. Any comments or complaints or issues may be reported to Theodore Alexander at the following email address: info@theodorealexander.com
  • 13. Where we provide hypertext links to other sites we do so for information purposes only, and such links are not endorsements by us of any products or services in such sites and we accept no liability nor make any endorsement or approval of the same.
  • 14. The Terms of Use and the linked Terms & Conditions of sale contain the entire understanding between us with respect of our site and no representation, statement, inducement oral or written, not contained herein shall bind either of us.
  • 15. Should any part of the Terms of Use be declared invalid or unenforceable by a court of competent jurisdiction, this shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and effect as if the invalid portion of the Terms of Use had been eliminated.
  • 16. Our site, any information provided from it and the Terms of Use are given and made in English and all conflicts under these Terms of Use will be resolved in arbitration in Singapore under the commercial law of Singapore.

Terms & Conditions of Sale

All orders are subject to acceptance by theodore alexander usa, inc (tausa) corporate headquarters. the mailing or distribution of this price list does not consitute an offer to sell.

Theodore Alexander products are intended solely for residential use and are not to be used in commercial environments. Non-residential use voids any responsibility of TAUSA to repair, replace, substitute for, or issue a refund for the products.

"Hold for confirmation orders" will not be entered and product will not be reserved.

Normal payment terms are Net 30 F.O.B. shipping point. We reserve the right to impose a monthly finance charge of 1.5% or maximum legal rate, whichever is less on past due invoice amounts.

Prices are subject to change without notice

Appearance

All Theodore Alexander products are manufactured to the highest standards from natural materials and with the utmost care and attention to detail. Whilst we make every effort to accurately reproduce the colours of the furniture illustrated, there will be variations in grain pattern and colour by the very nature of the highly individual characteristics of natural materials. Some changes in colour or texture may occur during the life cycle of the product, particularly in leather, wood and veneer.

Dimensions & Style

When giving overall dimensions we may use some rounding and therefore dimensions may not be accurate to the millimetre.

Where descriptions refer to particular historical styles, this does not indicate the product stems from this period in any aspect other than in design inspiration.

Policy on Returns & Allowances

Theodore Alexander USA, Inc warrants its products against defects in materials and workmanship to the original (qualified dealer) purchaser for a period of one year from the date of the original purchase. For products which Theodore Alexander USA, Inc. finds to be defective, we will supply repair parts, replace, or provide an allowance for local repair at our option, for a period of one year from the date of the original purchase. Discontinued products purchased at discounted prices are purchased “as is,” and warranty claims will not be allowed unless otherwise specified on the acknowledgement. All warranties will expire one year after the date of discontinuation of any product.

It is Theodore Alexander USA, Inc.’s policy to be fair and reasonable when authorizing the disposition of defective merchandise. It should be noted that our products are made from wood and other natural materials and variation from piece to piece will occur. We strive to maintain a quality standard commensurate with the price of the products. It is the responsibility of the dealer to touch up, deluxe and possibly install replacement parts. We recommend that the merchandise be opened, inspected and deluxed before delivery to the customer.

Dealers should report all problems to their sales representative or their customer service representative. The sales representative will inspect the merchandise in question and make recommendations to the Claims Department for resolution. In no case can the sales representative authorize final disposition on his or her own authority.

Allowances authorized by the Claims Department are intended to cover local repair charges or help dispose of defective items. Allowances will not be given prior to the sales representative’s inspection and factory authorization, even if repairs have already been made.

No returns will be accepted without prior written authorization from our Claims Department. This authorization will include a specific carrier, which must be used for the return. Theodore Alexander USA, Inc. will not be responsible for freight charges from an unauthorized carrier. Merchandise must be properly cartooned and packaged for return or credit will not be given.

Theodore Alexander USA, Inc. will not give allowances for merchandise damaged by common carrier or by dealer’s own handling. In the case of concealed damage, the dealer must file a claim with the carrier within ten (10) days of receipt. Dealers should inspect merchandise promptly to avoid refusal of claims by their carrier.

No allowances will be given on merchandise that shows evidence of consumer abuse or use in a commercial application.

Claims for shortages must be made within five (5) days from receipt of shipment regardless of carrier method. Claims will not be honoured if bill of lading was signed without exception noted.

The dealer must make claims for any invoicing discrepancies within thirty (30) days of receipt of merchandise.

Changes to or cancellations of direct orders will not be accepted after it is acknowledged.

Changes to or cancellations of warehouse orders will be made at the company’s discretion if the request is made before the order is released to the warehouse for shipment.

411 Tomlinson Street High Point, NC 27260
336-885-5005(PH) 336-885-5260(F)

Product Care

To learn more about caring for your furniture, visit our Furniture Care page.

Intellectual Property

We are proud of the unique designs created by our skilled designers and craftsmen. To protect your investments, infringements of any proprietary (trademarked, patented, copyrighted or otherwise protected) design or right will be pursued to the full extent of the law. We will take legal action against any person and/or company that knowingly or unknowingly infringes upon our intellectual property rights. Trademarks, collection names, design and design elements in the catalogue may be the subject of pending and issued copyrights, trademark registrations and patents.